Experience the Lucky North® Club difference.

Southland Casino Hotel Hotel Lucky North Club 001 scaled

So many ways to feel lucky.

The expansive Lucky North® Club is a rewards program that goes beyond. Every time you play with your Lucky North® Club card, you rise higher and higher with extraordinary benefits. Before you know it, you’re standing on top of El Capitan in Yosemite National Park.

Being a member helps you unlock:

  • Free Play
  • Free meals
  • Free hotel stays
  • Destinations discounts
  • And more!

Your Journey is just beginning!

Southland Casino Hotel Casino Floor 056

Play from anywhere.

Carry the excitement of Southland in your pocket with our casino app!

Lucky North® Club App

Access Southland Casino Hotel anywhere, anytime, for FREE! With the The Lucky North® Club App, you can check your offers, keep up-to-date on the latest promos & events and even play popular online slots, blackjack, video poker, trivia, bingo and more!

Your points. Your choice.

Beyond the tier benefits of your Lucky North® Club player’s card, you can redeem points any way you want, including Free Play, dining discounts, destinations perks, hotel stays and more.

100 points = $1 in redemption

Ruby

0 – 1,499 points

EMERALD

1,500–9,999 points

SAPPHIRE

10,000–34,999 points

DIAMOND

35,000–79,999 points

BLACK DIAMOND

80,000+ points

LUCKY NORTH® CLUB
RUBY
EMERALD
SAPPHIRE
DIAMOND
BLACK DIAMOND
Points for Free Play, food, drinks, hotel, and more
Online access to account information1
Free valet parking
Covered parking garage
Discount at The Kitchens and The Fry House1
10%
15%
20%
25%
30%
15% Southland hotel discount available on best rate2
Bonus entries for promotions
 
Free check cashing
 
 
Host services
 
 
 
Priority service at your game
 
 
 
Priority restaurant service
 
 
 
Access to local sports tickets and events3
 
 
 
VIP Services
Hotel VIP check-in
 
 
 
Express line access
 
 
 
Destinations Lounge access
 
 
 
 
Priority hotel/restaurant/event reservations
 
 
 
 
VIP parking (in parking garage)
 
 
 
 
Lucky North® Club Destinations4 | Call A Casino Host To Book Complimentary Stays
15% discount at Lucky North® Club destinations. Call your destination directly to reserve using code LUCKYME 
Free one-night stay at Lucky North® Club destinations
 
 
 
 
Kennedy Space Center packages5
 
 
 
Free two-night stay at Lucky North® Club destinations
 
 
 
 
Free 2x two-night stay at Lucky North® Club destinations
 
 
 
 

Offers may vary.
1 When you pay with cash or credit card, your tier card discount can be used for the entire bill or balance of the bill.
2 Cannot be combined with other offers.
3 Please see a casino host to request.
4Accommodations subject to availability and blackout periods. Stays per earning period. Must reserve with a major credit card. Terms and conditions apply. Subject to change without notice.
5 Contact a casino host or the Lucky North® Club desk for package information. All Kennedy Space Center accommodations and requests are coordinated by on-property casino host or marketing representative.

**Tier benefits earning periods are January 1 to June 30 and July 1 to December 31. Tier status is valid for the remainder of the earning period in which your points are earned and for the subsequent earning period.
Must be 21 or older to become a member of the Lucky North® Club. Program benefits are subject to change or cancellation without notice. Typographical and other errors are subject to correction. See the Lucky North® Club for details.

We’ll match your top-tier level today!

If you’re a top-tier rewards member at any casino, let us instantly match your Lucky North® club status level to the higher tier. Just bring your rewards card to the Lucky North® club and kick-start your new rewards experience at Southland Casino Hotel.

Frequently Asked Questions

How do I earn points?

You’ll earn points every time you play slots and live table games for Hotel stays.*

To earn points on slots, insert your Lucky North® Club player card into the card reader on the slot machine you are playing. Look for the welcome greeting and you will know your card is registered. At all levels you earn 1 point for every $12.00 you play on video poker and 1 point for every $2.50 you play on slots.

To earn points on live table games, hand your Lucky North® Club player card to an employee of Southland Casino Hotel and wait for the acknowledgement before placing your bet. 1 hour of playing time equals approximately 100 points.

To earn points on Simulcast, hand your Lucky North® Club player card to a mutual teller at Southland Casino Hotel and wait for the acknowledgement before placing your wager. If you are using the Fast Bet Mobile app you will need to enter your Lucky North® Club player card number into the program. You earn 1 point for every $2 wager on Simulcast Racing.**

Always play with your Lucky North® Club card to ensure you receive benefits for your play!

*Excludes tournament play and Free Play.
**Simulcast points become available on the next gaming day.

What are the value of my points?

For every 100 points you earn, you earn $1 in redemption value.

What can I use my points for?

You can redeem points for great rewards. These include Free Play, Table Free Play, food, Hotel programs & wagers and more! It’s your choice how you’d like to use your rewards! Learn more about your Lucky North® Club benefits.

How do I redeem my points?

For food and beverage purchases, simply present your card to the cashier when making your purchase to redeem. For Free Play redemption simply insert your card into any slot machine and download your Free Play. To redeem points for table play vouchers please visit the Lucky North® Club. For Hotel redemptions please visit Guest Services or the Lucky North® Club for a redemption voucher.

How can I check my point balance?

You can see your point balance when you insert your card into any slot machine, promotion kiosk or by visiting the Lucky North® Club or using the Lucky North® Casino App.

Can I use my points and coupons at the same time toward food and beverage purchases?

Yes. If you have the points available in your Lucky North® Club account and you have a valid coupon, you may combine these toward food and beverage purchases.*
*Points and coupons not applicable on tier card discount offers.

Can I use my Southland Casino Hotel Lucky North® Club card and redeem points at other Delaware North gaming locations?

Not at this time. Each club is specific to each individual property.

Lucky North® Club Rules & Requirements

  • By participating in the Lucky North® Club, participants agree to be bound by these rules and regulations.
  • Membership in the Lucky North® Club is free.
  • Only individual accounts may be opened.
  • Participants in the Lucky North® Club must be 21 years of age or older, and must present a valid government-issued photo identification to receive a Lucky North® Club Card.
  • Lucky North® Club Card benefits and rewards are available only to the individual listed on the account (the “Member”).
  • The Member agrees that Southland Casino Hotel will have the unconditional and unrestricted use of the Member’s name and likeness for promotional and advertising purposes without compensation, consideration, notice, review or further consent. All decisions regarding the interpretation of Lucky North® Club rules, eligibility requirements, reward point accumulations, and other aspects of the Program lie solely within the discretion of Southland Casino Hotel, whose decisions are final and binding.
  • Southland Casino Hotel reserves the right to modify or cancel the Lucky North® Club Program at any time, for any reason, subject to any applicable regulatory approval.
  • Southland Casino Hotel also reserves the right in its sole discretion to deny anyone application for membership, and to terminate anyone’s membership in the Lucky North® Club at any time, without recourse.
  • Anyone who has been excluded from Southland Casino Hotel, whether through a government program, at their own request, at the discretion Southland Casino Hotel or otherwise is not eligible to participate in the Lucky North® Club.
  • Any Member who fails or refuses to comply with the rules and requirements of the Lucky North® Club, who misuses his or her Lucky North® Club Card, or who engages in fraud, misrepresentation or improper conduct as determined by Southland Casino Hotel, is subject to the revocation of his Lucky North® Club Card, the forfeiture of his or her reward points, and termination of membership in the Lucky North® Club. Alternatively, in lieu of termination of membership, Southland Casino Hotel may in its sole discretion deduct rewards points from a Member’s account and/or demote any participant’s account status, but otherwise permit that person to remain a Member of the Lucky North® Club.
  • Southland Casino Hotel may suspend membership benefits of participants who have been issued credit and are in default of repayment of that credit, who have had one or more checks cashed and returned for non-payment, or for other forms of delinquent indebtedness owed to Southland Casino Hotel. When the suspended participant brings all payments owed by him or her to Southland Casino Hotel current, Southland Casino Hotel may reinstate the participants’ membership benefits and reward points. The decision of whether such participant will be reinstated to membership status and his or her reward points will be restored is at sole discretion of Southland Casino Hotel.
  • The Lucky North® Club is not available where prohibited by law or regulation.
  • The Member agrees to receive a one-time SMS text message, in which the Member can opt-in to receive text message notifications about casino promotions. Standard text message and data rates may apply. Southland Casino Hotel is not responsible for any fees charged by the Member’s phone provider.

 

The Lucky North® Club Card

  • A Member may not allow any other person to use his or her Lucky North® Club Card. Lucky North® Club Card accounts are not transferable, and they remain the property of Southland Casino Hotel. Lucky North® Club Cards must be immediately returned at Southland Casino Hotel’s request.
  • Each Member is responsible for selecting a Personal Identification Number (“PIN”) for his or her account and must keep this information confidential and secure. Each Member is solely responsible for any activity on his or her account when the account is accessed by using the Member’s PIN.
  • The Member is also solely responsible for the loss or theft of his or her Lucky North® Club Card, and reward points will not be restored by Southland Casino Hotel.

 

Reward Points

  • The Player’s Club Card is used to track gaming play and accumulate reward points by the Member for his or her personal account only. Reward points have no cash value, and reward point balances are not transferable under any circumstances, including upon death and divorce.
  • Reward points can be accumulated and redeemed only at Southland Casino Hotel. It is the responsibility of the Member to ensure that his or her Lucky North® Club Card is inserted properly into the gaming machine when used to play electronic games and slots, and that the Player’s Club Card is recognized by an employee of Southland Casino Hotel before the Member seeks to accumulate reward points for any other activity that does not involve the use of a gaming machine.
  • It is the responsibility of the Member to ensure that his or her account is properly credited prior to leaving a gaming machine, other gaming station, or a self-service terminal. Failure to do so will result in the Member’s loss of the reward points that would otherwise have been received.
  • Southland Casino Hotel uses reasonable efforts to track a Member’s average wager and length of play. However, as a condition of receiving reward points for activities not related to gaming machine play, the Member agrees that such reward points are granted based on the personal observation of Southland Casino Hotel, which may be subject to error. The determination of Southland Casino Hotel as to the amount of reward points to be credited to the Member’s account under such circumstances will be final and binding.
  • Reward points will not be earned in connection with tournament play or any “free play” (including free play coupons, vouchers, promotional chips or free play downloaded to gaming machines), unless expressly indicated by Southland Casino Hotel to the contrary.
  • All reward points earned by a Member with respect to his or her Lucky North® Club Card are subject to review and verification. Southland Casino Hotel reserves the right, at its discretion, to adjust a Member’s Lucky North® Club account status due to computer error, machine malfunction, operator error, fraud or other misuse of his or her Lucky North® Club Card.
  • Lucky North® Club members may be placed in one (1) of five (5) tiers according to points earned on the Lucky North® Club Card within the designated review periods. The review periods will be six (6) months as follows:January through June
    July through December
  • Additionally, should a Lucky North® Club Member reach the point threshold within either review period, he or she will be automatically upgraded to said tier within twenty-four (24) hours and will be eligible for all benefits within that tier and will remain in said tier for the following six (6) month evaluation period in which the Member must earn the qualifying points to remain in the upgraded tier.
  • Any unredeemed points expire six (6) months after they are earned. In addition, Southland Casino Hotel reserves the right to expunge any accumulated reward points.