Last modified: March, 2022
Your privacy is important to Gamewise, LLC (“BETLY” or “we”) as is your trust in BETLY’s gambling products and services. We want you to know that the information you share with us will be treated with care.
In addition to the privacy statements of BETLY, the privacy policies of our partners or third party providers may be applicable and should carefully be reviewed by the player, for example, payment method providers we use such as www.sightlinepayments.com, GeoComply or external providers (such as your Androïd or IoS provider) or social media platforms such as www.facebook.com.
Key points about our privacy practices
|Information||We may collect information about you, such as first name, last name, birthdate/age, gender, birthplace, ID card/scan, passport, pseudo, address (including city, region, country, continent ID-code), email, language, IP address, player ID, phone number, registration date, Facebook name/profile, auto-exclusion status, bank account, deposits and withdraw history and method, currency, connections log, card imprint, electronic wallet, token, conversation history, game history, game logs, stake, win, played game, session duration, configuration policy and functional data, UID matching the external ID of BETLY database, coins, VIP status/level, sponsorship code, browser, browser size, browser version, device category, flash version, network domain, operating system, operating system version, screen resolution, service provider, source property display name, source property tracking ID, devices room, product preference, user bucket, user type, page viewed and related player experience data, through your use of BETLY products or services, and through BETLY affiliates, partners and providers of BETLY product and services.|
|Purpose||We may use your information to operate and provide regulated gambling products and services (notably players/wagers registration and authentication, payment, risk & fraud, customer support), as well for i) safety and product research purposes, ii) to comply with legal requirements, such as state law requirements associated with our regulated gaming services and know your customer (“KYC”) requirements; and iii) marketing purposes (player acquisition, player retention, newsletter, event, loyalty program, quality survey, sponsoring).|
|Use||We may, whether or not by automated means, process information by way of collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction, your information as required by law and the aforementioned purposes, within BETLY, with our BETLY controlled subsidiaries and affiliates, as well as BETLY partners and providers.|
|Mobile Applications||BETLY has developed a mobile application that you may download to your mobile device (“BETLY Application”). When you download BETLY Application, there may be an opportunity for you to provide us with or for us to obtain information about you, subject to the same conditions as BETLY website|
|Access and Update||You may access your online account to update your information or you may contact us to learn about how to do so. See “contact Us” section.|
|Security Measures||We maintain reasonable and adequate security controls, according to industry standards, to protect your information and require our service providers by contract to do the same. We make good faith efforts to maintain the security of your information. However, despite these efforts, no information system is 100% secure and, therefore, we cannot guarantee the security of such information. Outages, attacks, human error, system failure, unauthorized use, or other factors may compromise the security of user information at any time.|
|Retention||We keep information for as long as necessary to provide our products and services, operate our business, and comply with legal obligations.|
|Children's Privacy||BETLY’s website and application do not target or knowingly collect any information from children under the age of thirteen (13), according to Children’s Online Privacy Act (COPPA) – 15 U.S.C Chapter 91.|
|International Data Transfers||At times, Gamewise may be required to transfer data to the European Union to support the website, app., and platform. Any of these transfers shall be subject to appropriate protections for cross-border transfers, as required by law for international data transfers, such as encryption measures in accordance with Special Bulletins issued by the National Institute of Standards and Technology.|
Delaware North Companies Gaming & Entertainment Inc.
ATTN: General Counsel
250 Delaware Avenue
Buffalo, NY 14202, USA
Phone: (901) 554-4988 or (807) 394-7211
You may provide us with information about you through a number of sources, including: BETLY website registration, BETLY application, product and related events of BETLY partners and affiliates, social media platforms, and payment methods providers.
Depending on the Purpose of the Use, the types of information that BETLY may Use about you shall include, but are not limited to:
Use and Purposes
• Functional players data such as : auto-exclusion status, connections log, card imprint, electronic wallet, token, accept mailing (opt-in), conversation history, game history, game logs, stake, win, played game, session duration, configuration policy and functional data, UID matching the external ID of BETLY database, coins, VIP status/level, sponsorship code, browser, browser size, browser version, device category, flash version, network domain, operating system, operating system version, screen resolution, service provider, source property display name, source property tracking ID, devices room, product preference, user bucket, user type, page viewed and related player experience data, through your use of BETLY products or services, and through BETLY affiliates, partners and providers of BETLY product and services.
Following Information shall be Used for specific Purposes as follows:
|Customer service||First name, last name, birthdate, email, pseudo, IP address, account creation date, conversation history, ID card, game history, player ID, stake, win|
|Risk & Fraud||First name, last name, birthdate, email, pseudo, IP address, location, account creation date, conversation history, ID card/scan, game history, player ID, stake, win, phone, passport number, bank account, electronic wallet token, deposit, withdraw, payment method, transaction history, currency, connection logs, games logs/date, played games, game party details (including duration/session)|
|Marketing (player acquisition, player retention, newsletter, event, loyalty program, quality survey, sponsoring)||First name, Last name, address, mail, pseudo, phone, password, ID/passport number, birthplace, birthdate, age, civil status, gender, language, account status, accept mailing (opt-in), coins value, VIP level, UID matching the external ID of our DB, sponsorship code, browser, browser size, browser version, city, city ID, ZIP code, continent, continent ID, country, country ISO code, device category, flash version, network domain, operating system, operating system version, region, region ID, region ISO Code, Screen resolution, service provider, session duration, source property display name, source property tracking ID, sub continent, sub-continent code, user bucket, user type, last connection date, first and last deposit date, auto-excluded date, real wager, credit balance.|
Apart from the Purposes listed above, BETLY shall not share information about you with other third parties for their independent use without your prior consent.
BETLY's confidentiality, integrity, availability measures related to your Information
To help maintain Information accuracy, prevent unauthorized access to or disclosure of, and ensure the appropriate use of your Information, physical, electronic, such as encryption, and managerial procedures have been implemented and are subject to periodic audit, in accordance with highest industry standards and ISO27001 certification standard as well as Arkansas requirements. In the event that we are required by law to inform you and relevant authorities of any unauthorized access to your Information, we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
BETLY also requires by contract (other than in an emergency situations) that third party services providers acting on our behalf or with whom we share your information also undertake to provide such security and confidentiality measures in accordance with industry standards. We have also required our platform, betting and games provider, which is ISO27001 standard certified, to have specific procedures to audit all measures and their effectiveness regarding to security, availability and integrity of Information processed externally.
How Long We Keep Your Information
Where required, we will provide our best endeavours to anonymize or dispose of the Information we collect when we no longer need it for the uses described above
BETLY website and Application use four (4) categories of cookies, namely:
Whether on your computer or on your mobile phone, you may manage your preferences and decline your consent to the cookies used by BETLY website and Application and BETLY partners by configuring your cookies via the Cookie settings tab.
Please note that most browsers are configured to automatically accept cookies. You are free to set your browser so it sends a notice when a cookie is used and therefore you can accept it or not.
|Browser (mobile phone)|
You can opt out of receiving advertising based on your browsing behaviour from some network advertising companies by going to the Network Advertising Initiative and the Digital Advertising Alliance websites, although to completely prevent advertising based upon your browsing behaviour you should also disable the cookies on your browser.
BETLY has developed a mobile application that you may download to your mobile device (“BETLY Application”). When you download BETLY Application, there may be an opportunity for you to provide us with or for us to obtain Information about you.
We encourage to read BETLY affiliate, providers and partners own privacy policies to ensure that you understand its privacy practices and procedures. While BETLY provides best endeavours to ensure full compliance of its affiliate, providers and partners, with all applicable privacy legislation when providing services through the BETLY website and app, BETLY is not responsible for their compliance with applicable law. For questions about their privacy practices including opting out of marketing communications, please contact them directly.
Players privacy right and choices
BETLY shall grant players with following privacy rights:
BETLY is pleased to offer players following choices regarding to the Use of their Information:
International Data Transfers
We store your information within the state you are wagering in according to that state’s gaming requirements, while your Information may be processed outside of your wagering state such as other US jurisdictions, European Economic Area (EEA), and other locations where we or our external service providers maintain servers or provide services related to our online gambling operation, product and services.
By accessing the BETLY Website or Application, you agree to the transfer, storage and processing of your Information in a country other than your country of residence including in the European Union. Such transfer out of the United States shall be subject to appropriate encryption measure according to the industry standard in order to maximize protection of your Information.
When BETLY and affiliates in the United States transfer Information out of the United States, such as to Europe, BETLY is acting as a data controller for all Use and transfer related to BETLY website and Application operation, by subcontracting provision of any betting or gaming services, data hosting, maintenance, support, and troubleshooting of services, as well as other redundant back office support, by non-US providers. BETLY remains solely liable and responsible towards players regarding transfer of their Information out of the United States.
For any information concerning our attempts to apply the privacy principles applicable in one jurisdiction to Information transfers to another jurisdiction, please can contact us pursuant to the “How to Contact Us” section below.
How To Contact BETLY?
Delaware North Companies Gaming & Entertainment Inc.
ATTN: General Counsel
250 Delaware Avenue
Buffalo, NY 14202, USA
Phone: (901) 554-4988 or (870) 771-3700.
Effective date: March, 2022