A few housekeeping items.

Please review our hotel policies to ensure a comfortable and accomodating stay. Don’t hesitate to reach out to a hotel staff member if you have any questions not answered below.

Southland Casino Hotel Hotel Room Check in 003

Age Limits & ID

  • Guests must be 21 years of age or older to check-in to the hotel and 21 years of age or older to be an additional overnight hotel guest in the hotel and on the gaming floor.
  • Guests must have a valid government issued photo I.D. card to enter the Casino & Hotel. We will not accept a paper copy or expired ID. Acceptable forms of I.D. include Driver’s License, Non-Driver’s License, Passport/Passport Card and U.S. Military I.D.

Check-In/Check-Out

  • Check-in: 4pm (Guests will need to check in before Midnight)
  • Guests may arrive early and use the casino facilities until their room is available. Early check-in may be requested, but is not guaranteed.
    Check-out: 11am
  • There is no fee for early departures if changes are made by 4pm the day before departure. Guests should notify the front desk of the departure change.

Cancellation & Change Policy

  • Guests must change or cancel 24 hours prior to 4 pm check-in time.
  • Guests with a complimentary stay that cancel within policy will forfeit their complimentary stay.
  • Guests with a dollar amount coupon will be charged that dollar amount if they cancel within policy.
  • Guests who do not arrive for their stay will forfeit the deposit for the first night stay.

Check-in Payment Information

  • The credit or debit card used for deposit should be presented at the time of check-in.
  • A valid credit or debit card is required at check-in and a $50 incidental hold will be applied per night. Unused amounts will be refunded up to 30 business days.
  • Pre-paid cards are not accepted for check-in.
  • We accept Visa®, MasterCard®, Discover® or American Express® credit card.

Deposit Policy

  • All reservations will require an advance deposit equaling an average of one night’s stay at the time of booking, and will be applied to reservation balance at check-in.. A valid credit or debit card matching the name on the reservation is required for the deposit. Credit or debit card used for deposit is required to complete check-in. We reserve the right to cancel a reservation without notice if deposit cannot be secured from the card provided or we become aware of or are notified of any fraud or illegal activity associated with this reservation.

Pet Policy

  • $25 per night and a $250 refundable deposit. The dog must be under 20lbs.

General Policies

  • Special requests are subject to availability upon hotel check-in and may incur additional charges. Special requests will be noted but cannot be guaranteed.
  • No video or photography allowed on the casino floor.
  • All bags and packages are subject to search.

Smoking, vaping, tobacco smoke and electronic cigarettes are prohibited in the hotel.