The situation surrounding coronavirus (COVID-19) is rapidly developing, and Southland Casino Racing continues to be focused on efforts at our facility to protect the health and safety of our guests and employees.
In coordination with the Arkansas State Racing Commission and the State of Arkansas, we are acting to temporarily close the venue. No new patrons will be permitted into the facility after 11:59 p.m. tonight, Monday, March 16, and the facility will be closed at 6 a.m. March 17 until further notice. All activities are canceled, including casino promotions.
We will be communicating as quickly as possible with our employees to assist them during this period. We thank them for their ongoing diligence and ability to adapt in a very fluid and unprecedented circumstance.
To date, we have worked to protect public health by following CDC guidelines on sanitizing protocols and cleaning throughout our venue. We will remain in close touch with State and County health officials, and we look forward to reopening Southland Casino Racing shortly and continuing to provide a clean, safe environment.
We apologize for the inconvenience and look forward to hosting you again in the near future. For information updates visit this page and Facebook.com/SouthlandCasinoRacing as more details become available.
Thanks for your understanding and see you soon,
David Wolf, General Manager, Southland Casino Racing
How long will Southland Casino Racing be closed?
We are closely monitoring the situation and following the guidelines issued by federal, state and local health authorities, including the CDC. Once it is determined that it is safe to reopen, we will communicate all information here on our website and on social media channels, Facebook.com/SouthlandCasinoRacing, Twitter.com/SouthlandGaming and Instagram.com/SouthlandCasino.
What is being done for employees – will they continue to get paid and receive benefits?
We have communicated with our employees about how we are able to assist them during this period. We thank them for their ongoing diligence and ability to adapt in a very fluid and unprecedented circumstance.
If you are a Southland Casino Racing associate, please call the Associate Service Center at (877) 936-2272 and choose option 5 for any questions.
I visited your casino the past few weeks, am I at risk of exposure?
Southland Casino Racing has worked to protect public health by following the State of Arkansas and CDC guidelines. If you are symptomatic, please follow the State of Arkansas Health Department and CDC guidelines.
Will my offer/promotion be honored once the casino is reopened?
Right now, we are focused on the health and safety of our guests and employees. Once we reopen, we will communicate our upcoming offers/ promotions. But don’t worry, we have many more exciting programs planned.
What about my Lucky North® Club points? Will they expire while you’re closed?
Your Lucky North® Club points are safe. Southland Casino Racing has suspended all points and tier status expiry during the closure and until further notice. Lucky North® Club points will not expire while the property is closed.
Will I retain my Lucky North® Club status?
Your Lucky North® Club status will remain unchanged while the property is closed.
Are the food venues on property offering take out?
At this time, the entire property is temporarily closed. Southland Casino Racing we will communicate all information ere on our website and on social media channels, Facebook.com/SouthlandCasinoRacing, Twitter.com/SouthlandGaming and Instagram.com/SouthlandCasino.
Where can I get updates on your plans to reopen?
Southland Casino Racing will communicate all information for reopening here on our website and on social media channels, Facebook.com/SouthlandCasinoRacing, Twitter.com/SouthlandGaming and Instagram.com/SouthlandCasino.
Where can I obtain my win/loss statement for 2019?
Please visit our website (Insert link once page is done) complete a 2019 win/loss request form, personal information will be required to complete the request including:
First & Last Name
Player ID (your member ID on your player’s card, not your PIN)
Driver's License Number (not license plate)
Please ensure the details provided are accurate and complete. Unfortunately, we cannot process win/loss requests if your Player ID and driver’s license data does not match our records.
Allow up to 3 business days for a member of our team to review and process this request.
At this time only 2019 win/loss statements can be processed; Southland Casino Racing will be able to process other years once we reopen.
What if I have questions regarding the win/loss statement I received?
The information provided is in response to a request by the person identified. The activity shown in the statement is associated with the player's club card only. Hence, no assurance is made that this activity was accumulated by the person identified. The figures provided may not be all inclusive of the person's gaming activity and only reflects that information currently available in the Southland Casino Racing’s database. Further, the 'Dollars In' figure may include winnings and may not be an accurate representation of investment.
My cash voucher is past 90 days old? How do I receive my cash?
Guests will not be able to cash vouchers for tickets expired during the temporary closure. Guests can visit the cage to cash out their vouchers once Southland Casino Racing reopens.
I have a winning racing wager ticket. How do I cash it before it expires?
Guests will not be able to cash racing vouchers for wager tickets expired during the temporary closure. Guests can visit the teller window to cash out their vouchers once Southland Casino Racing reopens.
I have a winning sportsbook ticket. How do I cash it?
At this time, the entire property is temporarily closed. Southland Casino Racing will communicate all information here on our website and on social media channels, Facebook.com/SouthlandCasinoRacing, Twitter.com/SouthlandGaming and Instagram.com/SouthlandCasino when it is determined safe to reopen.
I miss playing all the games. Is there something I can play while Southland Casino Racing is closed?
Yes! Don’t get cabin fever, download the Lucky North Casino app. Enjoy, slots like Double Luck Nudge, Jackpot Inferno and Cash Locomotive Aztec Legend. You can also learn a new game like Keno, BINGO, Blackjack and Video Poker.
Download & Play
Who can I contact at Southland Casino Racing on other questions not answered here?
Guests can fill out the Contact Us form and a member of Southland Casino Racing will be happy to answer any questions.